Products

• Phone
• Service Cards
• Battery
• Accessories

Features

• Voice Mail
• Text Messaging
• Caller ID
• Call Waiting
• Long Distance
• Downloads
• Bluetooth

Getting Started

• Activation/Reactivation
• Adding a Service Card/Refilling my Account
• Online Airtime Purchase
• Voice Mail Set Up

General Information

• About Straight Talk
• Coverage Area
• Retailer
• Terms and Conditions of Service

Policies and Procedures

• Exchanges
• Phone Upgrades
• Refunds
• Carryover Policy
• Stolen/Lost Phones
• Warranty

Promotions and Services

• Unlimited Service Plan
• Number Portability

Troubleshooting

• Caller ID
• Call Waiting
• Roaming
• Text Messaging
• Unable to Make Long Distance Calls
• Voice Mail
• Downloads
• Bluetooth
• Sim Card

Troubleshooting - Caller ID

What should I do if my Caller ID is not working properly?

Please contact our Customer Care Center at 1-877-430-CELL (2355) to resolve this issue.

Is the Caller ID feature available in my local area?

Your Caller ID feature will always be active for your Straight Talk phone as long as you are within the coverage of our Service Area Map. Please click here to view our Service Area Map.

Why is "Private" or "Caller ID unavailable" displayed on my phone for incoming calls?

Private or Caller ID unavailable means that the person calling is from an unlisted number.

Why does my phone not have Caller ID?

All Straight Talk phones feature Caller ID. Your Caller ID feature will always be active for your Straight Talk phone as long as you are within the coverage of our Service Area Map. Please click here to view our Service Area Map.