Products

• Phone
• Service Cards
• Battery
• Accessories

Features

• Voice Mail
• Text Messaging
• Caller ID
• Call Waiting
• Long Distance
• Downloads
• Bluetooth

Getting Started

• Activation/Reactivation
• Adding a Service Card/Refilling my Account
• Online Airtime Purchase
• Voice Mail Set Up

General Information

• About Straight Talk
• Coverage Area
• Retailer
• Terms and Conditions of Service

Policies and Procedures

• Exchanges
• Phone Upgrades
• Refunds
• Carryover Policy
• Stolen/Lost Phones
• Warranty

Promotions and Services

• Unlimited Service Plan
• Number Portability

Troubleshooting

• Caller ID
• Call Waiting
• Roaming
• Text Messaging
• Unable to Make Long Distance Calls
• Voice Mail
• Downloads
• Bluetooth
• Sim Card

Troubleshooting - Unable to Make Long Distance Calls

Why can I make local calls, but not long distance?

Your long distance feature may be blocked. Contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can troubleshoot your issue.

What should I do if whenever I dial long distance I get a message saying I am not authorized to make this type of call?

Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.

What should I do if I get a message saying that my long distance service has been temporarily disconnected?

Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.