Products

• Phone
• Service Cards
• Battery
• Accessories

Features

• Voice Mail
• Text Messaging
• Caller ID
• Call Waiting
• Long Distance
• Downloads
• Bluetooth

Getting Started

• Activation/Reactivation
• Adding a Service Card/Refilling my Account
• Online Airtime Purchase
• Voice Mail Set Up

General Information

• About Straight Talk
• Coverage Area
• Retailer
• Terms and Conditions of Service

Policies and Procedures

• Exchanges
• Phone Upgrades
• Refunds
• Carryover Policy
• Stolen/Lost Phones
• Warranty

Promotions and Services

• Unlimited Service Plan
• Number Portability

Troubleshooting

• Caller ID
• Call Waiting
• Roaming
• Text Messaging
• Unable to Make Long Distance Calls
• Voice Mail
• Downloads
• Bluetooth
• Sim Card

Troubleshooting - Text Messaging

Why does my phone not have Text Messaging?

All Straight Talk phones are text-message enabled. When outside the Straight Talk Service Area Map that feature won't be enabled. To see the Straight Talk Service Area Map, please click here.

What should I do if I am unable to send or receive text messages?

Verify that 3 to 5 bars are displayed on the signal strength indicator on the top left hand corner of the screen, and that the "You have insufficient funds to send message" is not on your display; otherwise, please contact our Customer Care Center at 1-877-430-CELL (2355).

Why does my phone display "Text Message Not Sent"?

The attempt to send the Text Message was unsuccessful.

Why was I charged twice for sending a text message?

If the phone exceeds the maximum size limit for 1 SMS then it breaks it into 2 or more SMS (depending on the size) and charges for each. The receiving party should also receive the same number of messages.