Products

• Phone
• Service Cards
• Battery
• Accessories

Features

• Voice Mail
• Text Messaging
• Caller ID
• Call Waiting
• Long Distance
• Downloads
• Bluetooth

Getting Started

• Activation/Reactivation
• Adding a Service Card/Refilling my Account
• Online Airtime Purchase
• Voice Mail Set Up

General Information

• About Straight Talk
• Coverage Area
• Retailer
• Terms and Conditions of Service

Policies and Procedures

• Exchanges
• Phone Upgrades
• Refunds
• Carryover Policy
• Stolen/Lost Phones
• Warranty

Promotions and Services

• Unlimited Service Plan
• Number Portability

Troubleshooting

• Caller ID
• Call Waiting
• Roaming
• Text Messaging
• Unable to Make Long Distance Calls
• Voice Mail
• Downloads
• Bluetooth
• Sim Card

Troubleshooting - Unable to Make or Receive Calls

What should I do if I am unable to make or receive any calls on my phone?

Your line may not be completely Activated. Please call our Customer Care Center at 1-877-430-CELL (2355) for assistance.

What should I do if every time I try to make a call I receive an operator message?

Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.

What should I do if I place the Activation call to my Straight Talk phone, and instead of it ringing, I receive a recorded message?

Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.