FAQ's

Troubleshooting - Voice Mail

Why can't I access my Voice Mail from my wireless phone?
You may be dialing the number incorrectly.

If your phone model is an LG420GP, LG620GP or SAT401GP, please follow the instructions below:

From the main screen, press and hold the number 1. Your phone will automatically call ?Voicemail?. Once the call is connected, follow the instructions.

For all other models, please follow the instructions below:

On your Straight Talk phone, press * 8 6 then press CALL or SEND depending on the phone model.When you hear the greeting, press # .Enter your pass code and follow the instructions.
Why aren't my unanswered calls forwarded to my Voice Mail?
Your Voice Mail may not be active. Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.
How can I reset my Voice Mail pass code if I am told that it is invalid?
Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.
What should I do if callers hear another person's Voice Mail greeting when trying to leave a message a message for myself?
Please contact our Customer Care Center at 1-877-430-CELL (2355) to speak to a representative to resolve your issue.
When traveling outside my home calling area, why do I hear "The call you are trying to place is not allowed from this line" when trying to access my Voice Mail from my wireless phone?
If your phone model is an LG420GP, LG620GP or SAT401GP, please follow the instructions below:

From the main screen, press and hold the number 1. Your phone will automatically call ?Voicemail?. Once the call is connected, follow the instructions.

For all other models, please follow the instructions below:

On your Straight Talk phone, press * 8 6 then press CALL or SEND depending on the phone model.When you hear the greeting, press # .Enter your pass code and follow the instructions.

For some areas, the Voice Mail feature may not be available to access directly from the phone.
Why are my wireless calls going directly to Voice Mail while I'm traveling outside of my home area?
You may have no signal or no service in that area. To see the Straight Talk Service Area Map, please click here.
Why aren't callers prompted to leave a Voice Mail message after they hear my personal greeting?
The Voice Mail feature may not be setup properly.

If your phone model is an LG420GP, LG620GP or SAT401GP, please follow the instructions below:

From the main screen, press and hold the number 1. Your phone will automatically call ?Voicemail?. Once the call is connected, follow the instructions.

For all other models, please follow the instructions below:

On your Straight Talk phone, press * 8 6 then press CALL or SEND depending on the phone model.When you hear the greeting, press # .Enter your pass code and follow the instructions.

You may also call our Customer Care Center at 1-877-430-CELL (2355).