Products

• Phone
• Service Cards
• Battery
• Accessories

Features

• Voice Mail
• Text Messaging
• Caller ID
• Call Waiting
• Long Distance
• Downloads
• Bluetooth

Getting Started

• Activation/Reactivation
• Adding a Service Card/Refilling my Account
• Online Airtime Purchase
• Voice Mail Set Up

General Information

• About Straight Talk
• Coverage Area
• Retailer
• Terms and Conditions of Service

Policies and Procedures

• Exchanges
• Phone Upgrades
• Refunds
• Carryover Policy
• Stolen/Lost Phones
• Warranty

Promotions and Services

• Unlimited Service Plan
• Number Portability

Troubleshooting

• Caller ID
• Call Waiting
• Roaming
• Text Messaging
• Unable to Make Long Distance Calls
• Voice Mail
• Downloads
• Bluetooth
• Sim Card

Policies and Procedures - Phone Upgrades

What is a phone upgrade, how do I upgrade, and how long will it take?

An upgrade is when you wish to transfer your phone number and minutes from one Straight Talk phone to another.

To upgrade, please go to www.straighttalk.com/Activate and select the radio button "Activate or reactivate my phone with a number transferred from another Straight Talk phone" and click on "Continue" then please sign in to your account to complete this process. Your transfer may take up to 24 hours.

I upgraded to a new Straight Talk phone, how do I transfer my Minutes, Messages & Data?

Upon completing the upgrade, any balance on your OLD/CURRENT Straight Talk phone will be removed and transferred automatically to your NEW Straight Talk phone.

If I am upgrading to a new Straight Talk phone, can I transfer my remaining minutes and phone number?

Yes, upon completing the upgrade, any balance on your OLD/CURRENT Straight Talk phone will be removed and transferred automatically to your NEW Straight Talk phone.

If I upgrade to a new Straight Talk phone, will my Service End Date change?

Yes, upon completing the upgrade, any balance on your OLD/CURRENT Straight Talk phone will be removed and transferred automatically to your NEW Straight Talk phone, including your Service End Date on your OLD/CURRENT Straight Talk.