Web Content Viewer (JSR 286)

Troubleshooting - Downloads

What can I do if I accidentally deleted a Ringtone, Graphic or Game?

If your phone is a Nokia 6790 or Nokia E71, please contact the Nokia customer service center at 1-888-NOKIA-2U (1-888-665-4228).

If your phone model is an Android, you must go to www.google.com/support/androidmarket.

For all other models, please contact our Customer Care Center at 1-877-430-CELL (2355) for assistance.

What can I do if my Ringtone, Graphic or Game download was not successful?

If your phone is a Nokia 6790 or Nokia E71, please contact the Nokia customer service center at 1-888-NOKIA-2U (1-888-665-4228).

If your phone model is an Android, you must go to www.google.com/support/androidmarket.


For all other models, please contact our Customer Care Center at 1-877-430-CELL (2355) for assistance.

What is Force Close?

Force Close is when an application/process/service stops responding. Usually you will have 2 choices, force close or wait:
 

  1. "Wait" informs the phone to wait and see if the program will return to normal operation.
  2. "Force Close" will tell the program to close so that the phone doesn't stay hung up. If it seems like nothing happened when you choose Force Close, then it probably closed and restarted itself automatically.


NOTE: If the device is slow, sluggish or freezing, you may need to remove and/or re-install the last application downloaded.

What if I'm having trouble with an App?

If your phone model is an Android, and you are having trouble with an application, you might need to uninstall and re-install the application.

To uninstall an application, go to www.straightalk.com/phones and click the Learn More link that appears under your phone model. You will be directed to a list of interactive tutorials that are specific to your phone. Once there, click the "Memory" tutorial, then select the Delete Games and Applications instruction.

If you would like a refund for a downloaded app from your Android, and it's WITHIN 15 minutes of the purchase:

  1. Go to the "Market" icon on your phone and press "Menu."
  2. Select "My Apps," then select the application.
  3. Select "Refund" to initiate the refund process.


If you would like a refund for a downloaded app from your Android, and it has been MORE THAN 15 minutes: 
You will need to contact the seller/developer of the app directly to see about getting a refund.
You can also visit www.google.com/support/androidmarket for more help.