Web Content Viewer (JSR 286)
Web Content Viewer (JSR 286)

Troubleshooting - Unable to Make Long Distance Calls

Why can I make local calls, but not international?

If you have set your phone to privatize or hide your phone number from caller ID, you will not be able to make international calls. This feature is available in some phones and is not compatible with our international calling service. Please disable this feature in your settings and try again.

If you have this feature disabled, or your phone does not have it, and you still cannot make international calls, then your international calling access may be blocked. Please call our Customer Care Center at 1-877-430-CELL (1-877-430-2355) so that a representative can assist you.

Why can I make local calls, but not long distance?

Your long distance feature may be blocked. Contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can troubleshoot your issue.

What should I do if whenever I dial long distance I get a message saying I am not authorized to make this type of call?

Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.

What should I do if I get a message saying that my long distance service has been temporarily disconnected?

Please contact our Customer Care Center at 1-877-430-CELL (2355) so that a representative can resolve your issue.