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Features - Voice Mail

What is Voice Mail?

Voice Mail is a network service that allows a caller to record a message when you cannot be reached. You can then call your voice mailbox and retrieve your messages.

Which phone models include the Voice Mail feature?

All our phones are Voice Mail capable.

How much does voice mail cost?

The feature is free on all of our phone models. However, minutes will be deducted if you call your voice mailbox from your Straight Talk phone. There is no charge if you check your voice mail from a landline phone.

How will I know when I have a new Voice Mail message?

Your phone will display the Voice Mail message-waiting indicator on the top of your display, which will alert you of a new Voice Mail.

How do I listen to Voice Mail messages from my Straight Talk phone?

If your phone has a Prepaid Menu or is a Nokia 6790 or Nokia E71, follow these steps for Voicemail Retrieval: 
 

  1. From the main screen, press and hold the number 1. Your phone will automatically call your voicemail box. Once the call is connected, follow the instructions.


If your phone model is an Android, follow these steps:
 

  1. From the main screen, tap the "Phone" tab.
  2. Tap the "Voicemail" icon at the bottom of the screen. Your phone will automatically call your voicemail box. Once the call is connected, follow the voicemail prompts. NOTE: If the dialpad isn't on the screen, tap the "Phone" tab at the top of the screen.
  3. To end the call, tap, hold and drag the "Phone" icon from right to left.


For all other models, follow these steps:
 

  1. On your Straight Talk phone, press * 8 6 then press CALL or SEND depending on the phone model.
  2. When you hear the greeting, press #.
  3. Enter your passcode and follow the instructions.
How do I delete a Voice Mail message?

Once you listen to your Voice Mail, you will be asked if you wish to delete your Voice Mail messages.

Can I retrieve deleted Voice Mail messages?

No, once you delete a Voice Mail message, it is erased from your Voice Mail.

How do I save a Voice Mail message?

Once you access your Voice Mail and you listen to the Voice Mail message, you will be asked if you wish to save the message.

What are the charges for receiving and listening to my voice mail messages?

Standard airtime charges will apply when calling your voice mailbox from your Straight Talk. There is no charge when calling your voice mailbox from a landline phone.

How do I setup my voice mail?

If your phone has a Prepaid Menu or is a Nokia 6790 or Nokia E71, follow these steps to Setup your Voicemail:
 

  1. From the main screen, press and hold the number 1. Your phone will automatically call your voicemail box. Once the call is connected, follow the instructions.


If your phone model is an Android, follow these steps:
 

  1. From the main screen, tap the "Phone" tab.
  2. Tap the "Voicemail" icon at the bottom of the screen. Your phone will automatically call your voicemail box. Once the call is connected, follow the voicemail prompts. NOTE: If the dialpad isn't on the screen, tap the "Phone" tab at the top of the screen.
  3. To end the call, tap, hold and drag the "Phone" icon from right to left.


For all other models, follow these steps:
 

  1. On your Straight Talk phone, press * 8 6 then press CALL or SEND depending on the phone model.
  2. When you hear the greeting, press #.
  3. Enter your passcode and follow the instructions.
What should I do if I hear another person's greeting when I call to retrieve my Voice Mail messages?

Contact our Customer Care Center at 1-877-430-CELL (2355) in order to troubleshoot your Voice Mail issue.

Can I change my Voice Mail pass code?

To reset your pass code, call your Voice Mailbox and listen to the tutorial. If there are no instructions for resetting the pass code, contact our Customer Care Center at 1-877-430-CELL (2355) to speak to a representative.

What is my Voice Mailbox access number?

If your phone has a Prepaid Menu or is a Nokia 6790 or Nokia E71, follow these steps to Access your Voicemail:
 

  1. From the main screen, press and hold the number 1.


If your phone model is an Android, follow these steps:
 

  1. From the main screen, tap the "Phone" tab.
  2. Tap the "Voicemail" icon at the bottom of the screen. Your phone will automatically call your voicemail box.


For all other models, follow these steps:
 

  1. To access your voicemail box, press * 8 6 on your phone keypad.
How do I check my Voice Mail from a Landline phone?

To call your Voice Mail from a landline phone:

  1. Call your Straight Talk phone from a landline phone.
  2. When your voicemail begins, press "*" (star key) on your landline phone immediately.
  3. Enter the PIN you use to check your Voice Mail from your Straight Talk phone. When you have finished entering your PIN, press # (the pound key).
  4. Listen to the instructions. They will tell you how many voicemail messages you have and give you options for checking, deleting, saving or storing them as new messages. Phones may vary, so listen carefully to the options.
Can I turn off the voice mail feature?

The voice mail feature cannot be turned off. If you do not want to use Voice Mail, please do not set it up.