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Troubleshooting

Troubleshooting - Caller ID

What should I do if my Caller ID is not working properly?

Please contact our Customer Care Center at 1-877-430-CELL (2355) to resolve this issue.

Is the Caller ID feature available in my local area?

Straight Talk provides Caller ID service throughout its entire nationwide coverage.

Why is "Private" or "Caller ID unavailable" displayed on my phone for incoming calls?

Private or Caller ID unavailable means that the person calling is from an unlisted number.

Why does my phone not have Caller ID?

All Straight Talk phones feature Caller ID. Your Caller ID feature will always be active for your Straight Talk phone as long as you are within the coverage of our Service Area Map. Please click here to view our Service Area Map.