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Troubleshooting

Troubleshooting - Roaming

What is Roaming?

Roaming occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. Your Straight Talk phone will not roam.

Why does my screen say RM/Roam?

You are outside of the Straight Talk Service Area Map. Please click here for the Service Area Map.

What should I do if my phone is always roaming?

If your phone displays "Roaming", please contact our Customer Care Center at 1-877-430-CELL (2355).

Why is my phone roaming?

"Roaming" occurs when a subscriber of one wireless service provider uses the facilities of another wireless service provider. If you are within the Straight Talk Service Area Map and your telephone displays "Roaming", please contact our Customer Care Center at 1-877-430-CELL (2355).

Why do I get a roaming network message when I try to make a call?

You will receive this message if your phone is unable to roam and you are outside the Straight Talk Service Area Map. To see the Straight Talk Service Area Map, please click here.

Why are my wireless calls going directly to Voice Mail while I'm traveling outside of my home area?

You may have no signal or no service in that area. To see the Straight Talk Service Area Map, please click here.