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Troubleshooting

Troubleshooting - Sim Card

What should I do if my phone displays "Enter PUK code"?

The "Enter PUK code" message means that the SIM card is blocked. Please call our Customer Care Center at 1-877-430-CELL (2355) so that a representative can assist you with unlocking the SIM card.

What should I do if my phone displays "Insert SIM"?

Simply insert the SIM card into the back of your phone or make sure that the SIM card was properly inserted. For detailed instructions on how to insert the SIM Card, please call our Customer Care Center at 1-877-430-CELL (2355) so that a representative can assist you with this.

What should I do if my phone displays "SIM Card Rejected"?

This message appears when a SIM card from another phone is used. Please make sure to insert the original Straight Talk SIM card included in the phone package. If the message is still displayed after inserting the original SIM card, please call our Customer Care Center at 1-877-430-CELL (2355) so that a representative can assist you with this.

What should I do if my phone displays "SIM Blocked"?

The SIM Blocked message means you attempted to change the settings on the SIM card too many times. Please call our Customer Care Center at 1-877-430-CELL (2355) so that a representative can assist you with unblocking the SIM card.

Why does my phone display "Emergency Only", "Unregistered SIM", "No Service" and "SIM card registration failed"?

When your Straight Talk phone is turned on you may receive this message because your phone has not yet been Activated. Disregard this message. It will disappear once your phone is active.