ACP Program Error
USAC/FCC have reported that the account holder is deceased
The Federal Communications Commission (FCC) & Universal Service Administrative Company (USAC) advised us that the Affordable Connectivity Program (ACP) benefit on this account has been suspended because the ACP applicant appears to be deceased.
If this information is incorrect, don’t worry. If you can prove that the eligible recipient is alive, you can continue to receive the ACP benefit. Simply follow the steps below to get this resolved.
STEP 1:
Provide “Proof of Identity”
Submit one “Proof of Identity” document (from the list below), or two separate documents which prove the recipient’s date of birth and Social Security Number.
CHOOSE ONE “PROOF OF IDENTITY” DOCUMENT:
- U.S. government, military, state, or Tribal issued ID
- Military discharge documentation
- Weapons permit
- Government assistance program document
- Dot Statement of benefits from a qualifying program document
- Unemployment/workers’ compensation statement of benefits
- Eligibility confirmation from state eligibility database with administrator
CHOOSE ONE “PROOF OF DATE OF BIRTH” DOCUMENT:
- Driver’s license
- Birth certificate
- Certificate of naturalization
- Proof of citizenship
- Permanent resident or permanent resident alien card
- Passport
PLUS ONE DOCUMENT WITH PROOF OF YOUR SOCIAL SECURITY NUMBER:
- W-2 from within the last 2 years
- Prior year’s state, federal, or Tribal tax return
- Social security card
- SSA-1099
STEP 2:
Provide “Proof of Life” activity
Next, choose one document from the list below dated within the last three months to prove the eligible recipient’s life activity:
CHOOSE ONE “PROOF OF LIFE” ACTIVITY DOCUMENT:
- Current government assistance documentation
- Current utility bill (Consumers can use water, electricity, and waste & removal bills but cannot use phone or Internet bills)
- Current income statement such as a paystub
- Current mortgage or lease statement
- Current retirement/pension statement of benefits
- Current unemployment/workers’ compensation statement of benefits
- A notarized letter affirming the consumer’s identity and alive status
STEP 3:
Submit your “Proof of Identity,” “Proof of Date of Birth,” and “Proof of Life” activity documents to USAC
Click below to log into your ACP account.
Then, follow the links to the USAC website for instructions on how to upload or mail copies of the required documentation.
If you have any questions about the FCC/USAC’s determination, please email ACPSupport@usac.org or call the ACP Support Center at (877) 384-2575 for assistance.
TracFone Wireless, Inc. offers plans under its brands that can be supported by Lifeline, the Affordable Connectivity Program (ACP), or both. Lifeline is a government benefit program. Only eligible consumers may enroll in Lifeline. ACP is a government benefit program operated by the Federal Communications Commission. Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, Special Supplemental Nutrition Program for Women, Infants and Children (WIC), a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. Lifeline and ACP supported services are non-transferable and limited to one per household.
When you enroll in ACP or Lifeline with us, you consent to our sharing your information with the Universal Service Administrative Company to ensure the proper administration of these programs. You authorize us to communicate any information provided to us to the Universal Service Administrative Company for the purpose of providing the Lifeline and/or ACP Benefit to you. If you currently receive ACP or Lifeline from another provider and you enroll in those programs with us, your other ACP and/or Lifeline benefit with the other provider will be terminated. You are not required to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll in ACP. You may choose to enroll with us in ACP, Lifeline, or both or you may choose another provider for either or both government discounts.
Your service will be subject to the Terms and Conditions for the brand and plan that you select. All services are provided by TracFone Wireless Inc. The service upload/download speeds and data caps vary based on the available Lifeline and/or ACP qualifying plan that you select and the capabilities of your device; please visit https://www.straighttalk.com for information of available plans, their terms and conditions, and a list of available connected devices which you may purchase. ACP Customer service may be reached at 1-833-333-9227. Upon the conclusion of the ACP benefit, if you choose to continue to use our service, it will be subject to the regular rates, terms, and conditions for the plan you select.
If you have any concerns or questions about potential fraud or other misconduct associated with our Lifeline or Affordable Connectivity Programs, our Compliance Hotline is available 24 hours a day, 7 days a week. The Compliance Hotline allows reports to be made anonymously to Verizon, our parent company.
Website: http://verizonethics.com
Email: ethics@verizon.com
Phone: 844-894-8433
When you purchase, activate, or use a Straight Talk product or Straight Talk Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change from time to time without notice. Straight Talk® is a registered trademark of TracFone Wireless, Inc., a Verizon company. All other trademarks, service marks and trade names referenced in this site are the property of their respective owners. ©2023 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. All rights reserved. ST-19941-11606-A01
