General Information - Terms and Conditions of Service

Find answers to common Straighttalk questions below.

To read Straight Talk's Terms and Conditions of Service, please go to and click on "Terms and Conditions" at the bottom of the page.

To port in your existing telephone number to your Straight Talk phone and obtain wireless service provided by Straight Talk, you (the Subscriber) must agree to the following:

The number you are porting must be active with your current service provider. The transfer process could take as long as 2 business days, but in most cases it only takes a few hours. Transfers for landline numbers may take longer. If your Straight Talk service remains inactive over 30 days, you will lose your telephone number.

Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location as the 911 operator will not be able to reach you until the port process is complete. If you switch your home telephone number to Straight Talk, your home telephone service will be disconnected.

To read Straight Talk's Privacy Policy, please go to and click on "Privacy Policy" at the bottom of the page.