Find answers to common Straighttalk questions below.
You can add a Service Card quickly and easily by using one of the following options:
Your PIN is located on the back of your Straight Talk Service Card or on your register receipt. To read the PIN on your Straight Talk Service Card, simply locate the gray strip on the back of your card. Scratch off the gray strip in order to reveal your 15 digit Service Card PIN.
Yes, you may buy and add a Service Card for somebody else. You will need to add the Service Card online at www.straighttalk.com/Refill or by calling our Customer Care Center at 1-877-430-CELL (2355).
Straight Talk pays all charges to the carriers every month when we issue you a wireless phone number for your use. If you stop buying Service Plans or adding Service Cards or refilling your account, Straight Talk will stop paying the charges on that line for your use and will reassign that telephone number to a new Straight Talk customer. All it takes to get your phone Activated again is to add a Service Card or buy a Service Plan.
No, there is no cancellation or penalty fee. You can cancel anytime. Simply visit your Account online at www.straighttalk.com/myaccount or call 1-877-430-2355 to process your cancellation.
When you want to switch from an All You Need Service plan to an Unlimited* Service plan or viceversa, simply call our customer care center at 1-877-430-2355. The representative will then change your plan and your Auto-Refill will automatically apply to that plan and reset the credit card charge from the date you changed the plan.
Auto-Refill is designed to keep you informed of any account activity and provides the following:
Auto-Refill is the best way to ensure that your Minutes, text and Service Days are used to their fullest potential. Since Auto-Refill takes place on your Service End Date, you?ll never be disconnected.
Set up online using your credit card at StraightTalk.com/AutoRefill or call our customer care center at 1-877-430-2355.