Policies and Procedures - Warranty

Find answers to common Straighttalk questions below.

A warranty is a promise to replace your phone or accessory that contains a manufacturer's defect that hinders or prevents its proper operation.

Straight Talk offers a 1-year warranty against defects in materials and workmanship under normal use by the purchaser.

All Straight Talk phone products are covered under the manufacturer's warranty for up to 1 year from the date of purchase. Ensuing the Terms and Conditions on the Warranty:

A new Straight Talk phone is covered by the phone manufacturer's one year limited warranty. A reconditioned Straight Talk phone also has a one year warranty provided by Straight Talk and all Straight Talk accessories have a 90-day warranty against defects in materials and workmanship under normal use by the purchaser. You may obtain warranty service directly from Straight Talk.

How to obtain Warranty Service

To obtain warranty service from Straight Talk on a new or reconditioned phone or Straight Talk accessories, please contact Technical Support at 1-877-430-CELL (2355). If your problem cannot be resolved over the phone, our Straight Talk representatives will provide you with a Ticket Number, which you will use to send your phone and/or accessories to the designated Straight Talk Service Center for repair or replacement, at Straight Talk's discretion.


This limited warranty does not cover damage or failure caused by abuse or misuse of the Straight Talk phone and/or accessories. Straight Talk does not provide refunds. All applicable implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty, unless otherwise provided by law. Your limited warranty excludes all incidental or consequential damages, unless otherwise provided by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.