Find answers to common Straighttalk questions below.
At participating Wal-Mart retailers. Please go to www.straighttalk.com/Retail to find the participating Wal-Mart store nearest you.
Your PIN is located on the back of your Straight Talk Service Card. To read the PIN on your Straight Talk Service Card, simply locate the gray strip on the back of your card. Scratch off the gray strip in order to reveal your 15 digit Service Card PIN.
Straight Talk offers a variety of plans depending on your needs. We offer three 30-day Service Plans: the $30 All You Need Plan with 1500 Nationwide Minutes, Unlimited Nationwide Messages plus 100 MB of data, the $45 Unlimited Plan with unlimited talk, text, and data, with the first 5GB of data at high speeds, then 2G*, and the $60 Unlimited International** Plan with Unlimited Nationwide Minutes, Unlimited Messages & first 5 GB at high speed and then 2G* plus Unlimited International calling to mobile phone in Mexico, Canada, China, India and over 1,000 landline destinations. We also offer 400 minutes to call Claro Guatemala subscribers. In addition, we offer 3 additional Unlimited Plans which offer unlimited talk, text, and/or multimedia messages and a fixed amount of data during 90, 180 days and 1 year of Service.
You need to add a Service Plan to refill your account every 30, 90, 180 days or 1 year in order to keep your Straight Talk phone active. You can also enroll in Auto-Refill, which will automatically refill your Service plan when you reach your Service End Date.
Call our Customer Care Center at 1-877-430-CELL (2355) for assistance. Straight Talk does not refund unused services due to reporting a stolen or lost Service Card.
No, the Service Card and the Service Plans are non-transferrable and can only be used by one phone.
Yes, you may buy a Service Card for somebody else. You will need to add the Service Card to the phone online at www.straighttalk.com/Refill.
Yes, you can add a Service Card or refill your account before the Service End Date, but keep in mind that any remaining Minutes, Messages & Data will not carryover.