Find answers to common Straighttalk questions below.
Mobile Hotspot is available online at http://www.straighttalk.com or at participating retailers nationwide.
Yes. You may connect up to five (5) devices to your Straight Talk Hotspot at one time.
Note though that a single connected device will experience optimal speeds.
Performance will be reduced if multiple devices access data through the Hotspot simultaneously.
The USB port is for charging purposes only. USB port cannot be used to connect to external devices.
You may connect any WiFi compatible device such as a laptop, mobile phone, PC, tablet, etc.
The Serial Number is located on the front of the red Activation Card. It can also be found on the bottom of the device next to MEID.
You may find your hotspot number by logging into your Account from www.straighttalk.com or accessing your mobile hotspot web server portal main menu page.
Online at http://www.straighttalk.com, by calling 1-877-430-2355 or at participating retailers nationwide.
1 GB Data (30-day), 2 GB Data (30-day), 4 GB Data (60-day), 5 GB Data (60-day) and 7 GB Data (60-day). Plans are for use with Straight Talk Hotspots only. Non-Hotspot Plans, for use with other Straight Talk products, will not work with Straight Talk Hotspots. Plans include data and Service days only. Voice, text and messaging services are not provided or included.
Each Mobile Hotspot Service Plan is good for 30 days. For more convenience, you can enroll online in Auto-Refill by using a credit card or debit card and your Straight Talk Mobile Hotspot Service Plan will be automatically refilled on your Service End Date. You may cancel at any time with no cancellation fee.
Yes. Please note that if you buy a service plan for another person, this other person needs to have a Straight Talk mobile hotspot to use it.
No. The battery is integrated in the device. If you experience issues with the battery, please consult with a service representative to determine if your device is under warranty or not.
The rechargeable battery serves as a backup power source in case of a power outage, provided that the battery is charged and that the phone plugged into the Straight Talk Mobile Hotspot device does not require an external power source.
The rechargeable battery will be automatically charged by the Straight Talk Mobile Hotspot device as long as the battery is installed correctly and the device is connected to a power source.
The battery charge indicator light on the front of the Straight Talk Mobile Hotspot device will be red and blinking.
To activate your service, go to http://www.straighttalk.com or call 1-877-430-2355 from another phone. You will need the Serial Number located on the front of the Activation Card and a Straight Talk Mobile Hotspot Service Plan to complete your Activation. You can also purchase a Service Plan with a credit card as part of the Activation process. After completing the Activation, you will need to access the mobile hotspot web server to program it.
To reactivate your Straight Talk Mobile Hotspot, please go to http://www.straighttalk.com and choose Activate. You will need to enter a Service Card PIN, or use a credit or debit card to purchase one. You will also need your Serial Number and zip code.
Your Straight Talk Mobile Hotspot should be active within minutes; however, the activation process may take up to one hour.
Once you see “Activation Successful” once completing the program setup via the web server.
Yes. Straight Talk Mobile Hotspot service has nationwide coverage on America’s largest, most reliable network. The new zip code must be in an area within network coverage.
They are available at http://www.straighttalk.com.
To check on the status of your Straight Talk Mobile Hotspot equipment exchange, please call our Customer Care Center at 1-877-430-2355.
Purchases of Straight Talk Mobile Hotspot devices are refundable, but purchases of Service Plans (Service Cards) are not.
Straight Talk Mobile Hotspot offers a 1-year warranty against defects in materials and workmanship under normal use by the purchaser.
All Straight Talk Mobile Hotspot devices are covered under the manufacturer's warranty for up to 1 year from the date of purchase. Ensuing the Terms and Conditions on the Warranty:
A new Straight Talk Mobile Hotspot is covered by the device manufacturer's one-year limited warranty. A reconditioned Straight Talk Mobile Hotspot also has a one year warranty and all Straight Talk Mobile Hotspot accessories have a 90-day warranty against defects in materials and workmanship under normal use by the purchaser. You may obtain warranty service directly from Straight Talk Mobile Hotspot.
To obtain warranty service on a new or reconditioned Straight Talk Mobile Hotspot or accessories, please contact Technical Support at 1-877-430-2355. If your problem cannot be resolved over the phone, our Straight Talk Mobile Hotspot America representatives will provide you with a Ticket Number, which you will use to send your device and/or accessories to the designated Straight Talk Mobile Hotspot Service Center for repair or replacement.
EXCLUSIONS AND CONDITIONS
This limited warranty does not cover damage or failure caused by abuse or misuse of the Straight Talk Mobile Hotspot phone and/or accessories. Straight Talk does not provide refunds. All applicable implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of this limited warranty, unless otherwise provided by law. Your limited warranty excludes all incidental or consequential damages, unless otherwise provided by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.