Troubleshooting - Text Messaging

Find answers to common Straighttalk questions below.

All Straight Talk phones are text-message enabled. When outside the Straight Talk Service Area Map that feature won't be enabled. To see the Straight Talk Service Area Map, please click here.

Verify that 3 to 5 bars are displayed on the signal strength indicator on the top left hand corner of the screen, and that the "You have insufficient funds to send message" is not on your display; otherwise, please contact our Customer Care Center at 1-877-430-CELL (2355).

The attempt to send the Text Message was unsuccessful.

If the phone exceeds the maximum size limit for 1 SMS then it breaks it into 2 or more SMS (depending on the size) and charges for each. The receiving party should also receive the same number of messages.

If you purchased an iPhone from Straight Talk and you are having problems sending or receiving SMS or MMS, first it is highly recommended that you back up your information. IF YOU DO NOT BACK UP YOUR INFORMATION, ALL OF YOUR PHONE’S CONTENT WILL BE ERASED. Now, go to “Settings,” “General,” “Reset,” and select “Erase All Content and Settings.”