What do I need to do if
I’m not VoLTE-compatible?
You may bring your own VoLTE-capable phone or you may buy one from us.
When are the network
These changes are already taking place. The network won’t support non-LTE phones starting 2021.
What makes VoLTE a better network?
VoLTE-ready phones let you make calls over the same connection you use for High-Speed Data. This means you can enjoy benefits like faster call connection, clearer-sounding calls, improved battery life, better conference and video calling, and the ability to use GPS while on a call.*
*Some features may only be available for Smartphones.
Can I bring my own VoLTE-ready phone?
Yes, you may! You can get a VoLTE-ready device from your retailer of choice. You’ll have to activate it with a new SIM Card from us. We’ll point you to the right option for your phone and give you instructions on how to replace it.
How can I request a new
To request a new SIM Card, please call 866-667-6437.
What will happen to my
Plan and benefits after
I switch to VoLTE?
You get to keep them! Your Plan and benefits will be transferred and your Service End Date won’t change once your upgrade is complete.
How can I transfer my
content to my new phone?
You can use the Transfer Wizard app to move messages, contacts, images, and more from one device to the next. All you need is good Wi-Fi.
I already placed my order, where can I check my
Please click here to track your order.