By default, your phone is set to automatically choose the best available network. If your phone is not connected to a network, you may be in an area where service is not yet available or you may also be in an area with poor wireless coverage.

If you are indoors, try moving closer to a window or the perimeter of the building, or try going outside.

If changing your location does not solve your problem, try restarting your phone by turning it off and then on again.

NOTE: Not all Networks or Network Services are available on all devices or in all areas.

To verify your network, follow these steps:

NOTE: You must temporarily turn your Wi-Fi Connection to "Off."

1. From the main screen, slide the screen up to display your apps.
2. Locate and tap the "Settings" icon.
3. Locate and tap "About phone."
4. Tap "SIM status" or "Status information."
5. Then, tap "SIM card status."
6. Look under
7. "Mobile network state" for your current network state.
8. "Mobile voice network type" for your current network type.

SAMSUNG DEVICES

To verify your network settings, follow these steps

1. From the main screen, slide the screen up to display your apps.
2. Locate and tap the "Settings" icon.
3. Tap "Connections."
4. Tap "Mobile networks."
5. Under "Network mode", the "Automatic" mode should be selected.

For more information, click here.

The benefits of adding a Samsung account to your device include the following:

1. Automatic backup of device data
2. Access to your Samsung Internet booksmarks and settings
3. Access to the Galaxy Store
4. Full Bixby integration
5. "Find My Mobile" security feature
6. Samsung Pay
7. Samsung Gear
8. Samsung Pass
9. Samsung SmartThings
10. Samsung Health

To add a Samsung account to your new device, follow these steps:

1. From the main screen, slide the screen up.
2. Locate and tap the "Settings" icon.
3. Tap "Samsung account."
4. To sign in to an existing account, enter your account email address or phone number. Otherwise, tap "Create account" and follow the on-screen instructions.
5. Tap "Sign in."
6. Review the terms and conditions as needed, then tap "Next."
7. Your account information will be displayed. If necessary, tap the information you would like to update and make your changes. Otherwise, you're all set.

For more information, click here.

While not completely necessary, the benefits of adding a Gmail or Google account to your device include the following:

1. Automatic backup of device data
2. Access to the Google Play Store
3. Access to Gmail email account
4. Access to Google Drive
5. Access to Google Calendar
6. Saved locations in Google Maps
7. Improved location accuracy for apps
8. "Find My Device" security feature

If you are activating your phone for the first time, you will see a prompt to either add an existing Google account or create a new one. Follow the instructions that appear on the screen to set up your account.

If you have set up your phone without activating a Google account, you can add an account at any time. To add a Google account, follow these steps:

1. From the main screen, tap the "Google" folder.
2. Tap the "Gmail" icon.
3. Note: The first time you use this application, you may have to allow access to other apps or features on the device. If prompted, tap the desired permission option(s).
4. If necessary, tap "GOT IT" to continue.
5. Tap "Add an email address."
6. Tap "Google" as your email provider.
7. Tap the "Email or phone" field to add an existing account. Then, follow the prompts on your screen.
8. To create an account, tap "Create account" and follow the prompts on your screen.

For more information, click here.

The available security options and features for your Galaxy device include the following:

1. PIN, pattern, or password security for your screen
2. Facial recognition
3. Fingerprint scan
4. Secure Folder featuring Samsung Knox technology
5. SIM card lock
6. "Find My Device" (Google)
7. "Find My Mobile" (Samsung)

For more information, click here.

Samsung DeX desktop environment:

The Samsung DeX software comes pre-installed on the Galaxy device and, when you plug your phone into an external display via an HDMI adapter, transforms your phone into a full desktop environment. You can choose to use a Bluetooth-enabled keyboard and mouse, or you can turn your phone into a trackpad or virtual keyboard. For more information, click here.

Once your phone is connected to an external display, a popup menu will appear on your phone screen. For the complete PC experience, tap "START SAMSUNG DeX." Otherwise, you can tap "SWITCH TO SCREEN MIRRORING" to cast your phone screen to the external display while maintaining control on your phone.

1. Note: Please note that the Galaxy device does not come with the HDMI-to-USB Type-C cable necessary for connecting your phone to an external display or monitor.

Use my phone as a touchpad:

To use your phone as a trackpad or virtual keyboard while in the Samsung DeX environment, slide down from the top of your phone screen.

1. Locate and tap "Use your phone as a touchpad."
2. To move the arrow icon on the external display, slide your finger across the screen of your phone.
3. To click on the area of the display taped by the arrow icon, tap your phone screen trackpad.
4. To right-click on your selection, tap the trackpad with two fingers.

For more information, click here.