Rewards Terms Conditions

VERIZON VALUE REWARDS PROGRAM - TERMS OF USE

Welcome to the Verizon Value Rewards Program, formerly the Straight Talk Rewards Program. The Terms of Use apply to your access to, and participation in, the Verizon Value Rewards Program (“Program”) in the United States. Please read the Terms of Use (“Terms of Use”) carefully as they govern your participation in the Program and are a legally binding agreement (“Agreement”) between you and Verizon Value, Inc. (hereinafter referred to as “Verizon Value”). These Terms of Use supplement the Terms and Conditions of Service (“Customer Agreement”) associated with your Verizon Value brand’s service. To the extent there is any conflict between these Terms of Use and the Customer Agreement, these Terms of Use shall apply

Important Information Regarding the Program:

By enrolling or participating in the Program, you agree that you have read, understood, and accepted this Agreement and our Privacy Policy. You also agree to receive all communications from Verizon Value about this Program via e-mail and/or through text messages. You further agree that Verizon Value may contact you via email or text at ANY TIME. Verizon Value reserves the right to modify the Program or the Terms of Use at any time and in its sole discretion. Any changes or modifications to the Program or the Terms of Use are effective immediately once posted on the website and by participating in the Program, you waive any right to receive specific or individual notice of such changes or modifications. As set forth in our Privacy Policy, we may share your contact information or other personal information you provide us with certain vendors and contractors acting on our behalf with respect to the Program.

For assistance, more information, or if you wish to opt out from receiving communications from Verizon Value about the Program, please change your communication preferences within your account; email us at VZValueOptOut@verizon.com or contact Verizon Value Customer Care at 1-800-867-7183.

IF YOU DO NOT AGREE TO THE TERMS OF USE, YOU MAY NOT PARTICIPATE IN THE PROGRAM.

1. PROGRAM OVERVIEW

About Verizon Value Rewards - Rewards is one way in which Verizon Value endeavors to reward and thank loyal customers for patronizing our business and purchasing our products.

By participating in the Program, Verizon Value customers can earn and accumulate points (“Points”) and redeem them for rewards (“Rewards”), including wireless plans or airtime offered by Verizon Value (“Service Plans”) and other special offers.

2. PROGRAM ELIGIBILITY

Joining the Program

To be eligible to enroll in the Program, you must be an active customer with a participating Verizon Value brand and create a Rewards Account by providing us with your email address on our website. A Rewards Account may be linked to more than one Verizon Value telephone number.

Your participation in the Program is associated with an individual Verizon Value account and not a particular device, therefore, if you have a Verizon Value account and change or upgrade your device, you will not lose and may continue to earn Points. If a device is removed from your Rewards Account, you may no longer earn Points through any activity associated with that device. Verizon Value Rewards is open to eligible Verizon Value customers who are U.S. residents, are of legal age in their state of residence, and maintain a valid email address that is necessary for opening a Rewards Account. If you are between 13 and 18 years old, you agree that you have obtained permission from your parent or legal guardian to participate in the Program. Membership in the Program is not available to businesses, charities, organizations, groups, or any other similar entity. The Program is void where prohibited by applicable federal, state or local laws or regulations.

3. EARNING POINTS

The Rewards that are available to you through the Program are based on the number of Points that you earn. As a member of the Program, you may earn Points in different ways. Activities that earn Points and the number of Points earned by a specific activity are subject to change from time to time at Verizon Value’s sole discretion.

Some examples of activities that allow you to earn Points may include the following:

  • Enrolling and participating in the Program.

  • Purchasing a Service Plan (please note that Points associated with the purchase of a Service Plan are earned upon the redemption of the plan. Service Plan purchase Points are a one-time offer and may be redeemed only once).

  • Enrolling in Auto-Refill (please note that if you de-enroll and re-enroll in Auto-Refill, you will not earn additional Points for each time you sign up).

  • Referring friends and family to Verizon Value.

  • Playing games (“Games”) offered by the Program; for example, Memory Game. No purchase is required for playing Games.

  • Sharing on Social Media

  • Anniversary Bonus

  • Add-a-line

  • Watch a Clip

  • Promotional Bonuses

Actual activities will vary, and not all activities listed above may be available for all Rewards Members at all times. For complete details on how you can earn Points, please check the Rewards website and review the additional information provided to you by Verizon Value regarding how Points can be earned.

Points earned will be posted to your Rewards Account periodically based on the manner in which the Points were earned. Your Rewards Account reflects the total number of Points earned, the total number of Points pending and the total number of Points that are available for your use.

4. USING POINTS

Points may be redeemed and used towards the purchase of a Reward (e.g., Service Plan, Device coupons, premium coupons, games, e-gift cards, special events, and other activities, subject to Verizon Value’s sole discretion). Some redemption Rewards are limited time offers, which expire over a period of time.

Points may be used towards the purchase of a Verizon Value Service Plan once eligible. The most current information on your eligibility and Points needed to purchase a Service Plan are available on the Reward’s Program website.

Once you have purchased a Service Plan by redeeming your Points, your Service Plan will be added to your reserve and the redeemed Points will be deducted from your Rewards Account balance.

Only eligible Service Plans may be redeemed with Points. Points may not be combined with or applied to other certificates, promotions, special offers, or special rate programs, including, but not limited to, upgrades credits, or any other points or credits that are earned outside of the Program. The amount of Points needed to redeem such Rewards is subject to change from time to time. You will still be required to pay taxes and fees on Service Plans redeemed with Points, and Service Plans may be subject to a $5 minimum payment in addition to any Points redeemed for the Service Plan.

5. EXPIRATION/FORFEITURE OF POINTS

All Points you have earned will expire on the earlier of (a) twelve (12) months after they are issued (365 days later, on a rolling basis), or (b) on the date your Verizon Value Account is inactive for sixty (60) or more consecutive days. If your points expire under b) above, you may be eligible to keep your Points if you reactivate your Account within sixty (60) days following the expiration of your Points.

Deletion of your Rewards Information

If you choose to delete your Rewards information with us, you WILL LOSE ALL YOUR POINTS BALANCE and will not be able to participate in the Program. Once deleted, the Points balance cannot be recovered and you will not be able to use any Points balance that you had before deletion. After submitting a deletion request, you may cancel the deletion request within 24 hours, by going to your Privacy account and choosing the Cancel button in your request history view.

After the 24-hour hold period, your request will be processed and information associated with your Rewards account will be deleted, including your Points balance, and you will no longer be participating in the Program.

Disenrolling from the Program

You may also call the Customer Care agents to disenroll from the Program. If you voluntarily disenroll from the Program, you will permanently forfeit your Points. We do not delete any of your personal information about you, if you disenroll from the Program.

6. OTHER IMPORTANT PROGRAM TERMS

  • Membership in the Program is free.

  • Points are not transferable to another Rewards Account.

  • You must remain an active Verizon Value customer to have access to the Program and any Points you accumulate (i.e., active Service plan that is not suspended or deactivated).

  • Points have no cash value and may not be redeemed for cash. There is no cash surrender value for unused Points and you have no property rights or other legal interests in Points.

  • Your Points are not a gift card, debit or credit card and they may not be assigned, transferred and/or pledged to any third party. Any sale or barter involving your Points will void them completely.

  • Your online Rewards Account will be maintained and monitored by Verizon Value to record your activity in the Program, including the amount of Points you have accumulated. Verizon Value has the right to monitor all Rewards Account activity. If your Rewards Account shows signs of fraud, abuse, or suspicious activity, you may lose your Points and your Account may be suspended or terminated immediately.

  • Verizon Value reserves the right to modify, terminate or suspend the Program or any portion thereof at any time in its sole discretion. In the event the Program is terminated, you will be given a reasonable amount of time to redeem any accumulated Points, provided that you will no longer be able to earn Points.

7. MEMBER SAVING REWARDS (PERKS)

As a member of the Program, you may have access to various Member Rewards perks (“Perks”), such as discounts and coupons, which are provided to you at no extra cost by our business partners. The Perks are offered as a courtesy to help you save and to improve your experience with Verizon Value. The Perks are subject to change at any time and at Verizon Value’s sole discretion.

Perks have no cash value and they may not be redeemed for cash, in whole or part. There is no cash surrender value for unused Perks, and you have no property rights or other legal interests in the Perks.

Verizon Value and its business partners reserve the right to review and investigate all Perks offer activities, and to suspend accounts or remove any other promotional benefits for suspected abuse, violation of terms, or fraud.

8. DISPUTE RESOLUTION, DISCLAIMER OF WARRANTIES, AND LIMITATION OF LIABILITY

The provisions of the Customer Agreement relating to Dispute Resolution (and agreement to arbitrate disputes), Verizon Value’s disclaimer of warranties, and Verizon Value’s Limitation of Liability shall apply to the Rewards Program and these Terms of Use in full, and are incorporated herein.

9. PRIVACY POLICY

You can view Verizon Value’s Privacy Policy and the California Privacy Notice . Our Privacy Policy is incorporated into the Terms of Use and also governs your participation in the Program. Please read the Privacy Policy carefully to understand how Verizon Value collects, uses and discloses information about customers, how to update or change your personal information, and how we communicate with you.

10. CHOICE OF LAW

This Agreement shall be construed under the laws of the State in which you reside without regard to its choice of law rules, except for the arbitration provision contained herein, which will be governed by the Federal Arbitration Act. If you reside outside of the United States, then this Agreement will be governed by the laws of the state of Florida.

Version dated: August, 2026