FAQs | StraightTalk Wireless
Find answers to common Straighttalk questions below.
Straight Talk is a pay-as-you go prepaid wireless phone service that requires no long term contracts, no credit checks, no activation fees, no monthly bills and no age limits!
No, your Straight Talk phone won't roam, you will be able to enjoy nationwide coverage on one of America´s best networks, at the same price of a local call!
Straight Talk offers a variety of plans depending on your needs. We offer three 30-day Service Plans: the $30 All You Need Plan with 1500 Nationwide Minutes, Unlimited Nationwide Messages plus 100 MB of data, the $45 Unlimited Plan with unlimited talk, text, and data, with the first 5GB of data at high speeds, then 2G*, and the $60 Unlimited International** Plan with Unlimited Nationwide Minutes, Unlimited Messages & first 5 GB at high speed and then 2G* plus Unlimited International calling to mobile phone in Mexico, Canada, China, India and over 1,000 landline destinations. We also offer 400 minutes to call Claro Guatemala subscribers. In addition, we offer 3 additional Unlimited Plans which offer unlimited talk, text, and/or multimedia messages and a fixed amount of data during 90, 180 days and 1 year of Service.
To download ringtones and graphics to your Straight Talk phone, first you need to buy the ringtones and/or graphics of your preference online. Please go to www.straighttalk.com/MobileWeb, then enter your Straight Talk phone Number to browse or buy a ringtone and/or graphic. On the upper right hand side of the page you may select the "CLICK HERE" link below "Need Help?" to access the download tutorial for your specific phone model.
At this time, the Straight Talk Samsung Galaxy Precedent? (M828C) and LG Optimus Q? (L55C) includes unlimited international text messaging to the available destinations at no additional charge with an Unlimited Plans. For international text messaging destinations, select "Features"/"Text Messaging" on the left hand side menu.
You need to refill your Service Plan every 30 days in order to keep your Straight Talk phone active. You can also enroll in Auto-Refill, which will automatically refill your Service Plan when you reach your Service End Date.
Please go to www.straighttalk.com/phones and click on the "Learn More" icon below your phone to access our "Find Phone Number" tutorial in the "Getting Started" section.
Please go to www.straighttalk.com/phones and click on the "Learn More" icon below your phone to access our "Find Phone Serial Number" tutorial in the "Getting Started" section.
Participating Wal-Mart retailers offer Straight Talk phones and Service Cards. Please go to www.straighttalk.com/ShopPhones to find a participating Wal-Mart store nearest you.
You will be able to use your Straight Talk phone and our Straight Talk Services solely within our Straight Talk Service Area Map. Please click here to check our Service Area Map.
Your line may not be completely Activated. Please call our Customer Care Center at 1-877-430-CELL (2355) for assistance.
You will still be able to use any remaining balances left from your minutes, texts, data and/or Service days. However, you may still choose to refill your Service with a credit or debit card at StraightTalk.com, by calling 1-877-430-Cell (2355), or by buying a Straight Talk Service Card at participating Wal-Mart locations. Any unused balances that exist at the time you refill your Service will not carry over or accumulate.
You will not be able to make or receive calls on your Straight Talk phone when you are located anywhere outside of the continental United States.
"My Account" is a feature which allows the customer to do the following:
- Refill directly
- Update billing information
- Update personal profile information
- Set up a PIN for Mobile Web transactions
- Enroll Auto-Refill
No worries, just click on the "Forgot/Get Password" section and follow the instructions to create an Account and to access your account.